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7. HOW CAN I CHANGE OR CANCEL MY ORDER?

You can cancel or change any of your current orders until midday on the day of dispatch, Monday to Friday.

You can do this because when we receive your order before midday, we aim to dispatch your goods on the same day.

If we receive your order after this time, then we will dispatch your goods the next UK working day.

To cancel or change your order please telephone Customer Services on 01992 503311 between 0900 and 1630.

If telephoning after this time, you can leave a message on our answer machine (24 hour service) with your request and your contact details.

Should you wish to email us on sales@ClubKing.co.uk or fax us on 01992 503311.

In order to change or cancel an order you must receive a verbal or written acknowledgement from ClubKing.co.uk.

If a message is received via the answer machine, fax or email, you must give us your contact details that we can contact you and your request.

However these means of communication are not real time.

That is why we encourage usage of the telephone for this type of request.

ClubKing.co.uk cannot be held responsible for any mistake arising from a customer's change or cancellation of an order.

 

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